I just purchased tickets / coins but the amount has not been added to my account. How come?

If you have recently purchased credits or coins but they have not been added to your account, it may be possible that the transaction hasn't fully processed and remains pending. Please note that sometimes payments may take up to 24 to 48 hours to fully process.

If, after 24-48 hours, your purchased items have still not appeared in your account and the payment has already processed, please submit a ticket to our support team detailing the issue. Make sure to also provide us with a copy of your receipt of purchase.

Have more questions? Submit a request

Comments

  • Avatar
    Toni Read Suydam

    Never received the bingo tokens

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    Sharyn Greene

    I have made 2-3 purchases and my items were not credited?????

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    Sharyn Greene

    Can you respond?

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    Terry Hughes

    I purchased coins for 9.99 have not received them as of yet! This is the second time.

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    Terry Hughes

    You charged my master card 9.99 and I did not receive my 550.00 coins. I like the game it should not be so difficult to purchase items. I need my card reimbursed or my coins. Thank you.

  • Avatar
    Terry Hughes

    Still waiting for my 550.00 coins. This is getting tiresome please respond or reinburse my credit card please!!!

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