I just purchased tickets / coins but the amount has not been added to my account. How come?

If you have recently purchased credits or coins but they have not been added to your account, it may be possible that the transaction hasn't fully processed and remains pending. Please note that sometimes payments may take up to 24 to 48 hours to fully process.

If, after 24-48 hours, your purchased items have still not appeared in your account and the payment has already processed, please submit a ticket to our support team detailing the issue. Make sure to also provide us with a copy of your receipt of purchase.

Have more questions? Submit a request

Comments

  • Avatar
    Toni Read Suydam

    Never received the bingo tokens

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    Sharyn Greene

    I have made 2-3 purchases and my items were not credited?????

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    Sharyn Greene

    Can you respond?

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    Terry Hughes

    I purchased coins for 9.99 have not received them as of yet! This is the second time.

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    Terry Hughes

    You charged my master card 9.99 and I did not receive my 550.00 coins. I like the game it should not be so difficult to purchase items. I need my card reimbursed or my coins. Thank you.

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    Terry Hughes

    Still waiting for my 550.00 coins. This is getting tiresome please respond or reinburse my credit card please!!!

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    Laura Anne

    I have bought ticket 2 or 3 times and each time I have never received them but I’ve been charged for them. Why does this keep happening?

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    Monica Martin

    I purchased your 87% off deal. I got zero.

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    Janice Dirkes Breuer

    This is a rip off have bought ticket and energy in the last four days and have not received anything you owe me 2.99 4.99 4.99 an 3.99

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    Julie Bertani

    I see that a lot of people have bought tokens and never had them credited. Either give me my tokens or I’ll contact my credit card company and give them a heads up. I’m also going to tell all my Facebook friends and make them aware of your practices

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    Jacqueline Julian Devasia

    This is my 2nd purchase where you have taken the money but not sent me the virtual items. I made a purchase of 39.99 just now & my bank debited $46 from my account but i havent received anything . No other apps are like this . All the items come instantly . I have tried rebooting my phone also . I dont know where to contact you as on facebook it always says you are away. Kindly send me the items or refund my money .

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    Dianna Jackson Miller

    I have purchased two packages at 39.99 and haven't received my credits I want a refund or my credits

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